Quality Data Analyst

The Quality team is currently seeking a solutions-oriented Quality Data Analyst to join the Quality team at the Detroit Assembly Plant, Mack in Detroit, MI. The Quality Data Analyst is responsible for supporting in the identification of warranty issues from the field and clearly defining the problem or issue. The Quality Analyst will research warranty data for issue identification, and document and communicate appropriate communications to the responsible support teams. They will work with Engineering and assembly plant personnel to track issue resolution and ensure effective containment and permanent corrective actions are established.

Specific Responsibilities include but are not limited to:

• Analyze warranty claim data
• Perform analysis of warranty data to identify trends, emerging issues, and focus areas
• Fast Track parts to appropriate locations to provide samples and/or examples of the condition under investigation in order to demonstrate the issue
• Research issues using available tools
• Create appropriate documentation (Transmittals/GIMs) that very clearly describe the vehicle issue that the customer experiences
• Provide additional information to the individuals assigned to understand and resolve the issue
• Maintain Transmittal updates based on input from the Engineers assigned to issue resolution
• Assure all criteria are met for Transmittal closure
• Chart data as required to define an issue to demonstrate progress of the team
• Participate in processes consistent with issue resolution management and closure
• Achieve KPI’s established
• Communicate with dealers to better understand vehicle issues and dealer repair actions
• Strong interpersonal skills with ability to work in a team environment
• Represent the “Voice of the Customer” to the platform teams
• Interface with other areas of Quality as well as Engineering through the performance of ad-hoc analysis

EOE/Disability/Veteran

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.

Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

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