Retail Operations Strategist

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

We support 100% remote work for this role!

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As a Commerce Operations Strategist, you will develop and execute strategies to grow our clients' marketplace businesses, leveraging your expertise in commerce operations. You will collaborate with internal teams to drive success through best-in-class brand presence, operational excellence, and retail relationship management.

Key Responsibilities:

Client-Centric:

• Develop and execute strategies to grow clients' marketplace businesses, measured by client growth metrics and marketplace performance.
• Own and support relationships with key clients and decision-makers, including C-Level teams, striving for a Client Satisfaction score of 9 or above and Client Retention of 95% or above.
• Develop and oversee comprehensive marketplace strategies, including demand forecasting, catalog management, content optimization, operational efficiency, advertising, channel management, and business reporting, measured by performance improvements and strategic alignment.
• Drive success through the three functional pillars of Commerce Operations: Best-in-class brand presence, Operational excellence, and Retail relationship management, ensuring sustainable achievement of growth and profitability targets.

Product-Led:

• Integrate Tinuiti’s product and technology suite into commerce operations, focusing on scalability, growth, and efficiency, and measuring success through achievement of key client metrics and operational excellence.
• Demonstrate fluency in Tinuiti's product app suite through utilizing the tool suite in day-to-day work, answering questions using the app, providing feedback and improvement recommendations, and leveraging the app as a primary method of client communications.

Data & Measurement Data-Driven:

• Analyze complex data sets to extract actionable insights and drive marketing decisions, using analytics tools to track performance and identify opportunities for optimization.
• Effectively report on and communicate insights to stakeholders, ensuring alignment with client KPIs and the broader commerce landscape.

Channel Specific Expertise & The Tinuiti Way:

• Collaborate with other Tinuiti teams to develop comprehensive commerce strategies for Marketplaces clients, sharing learnings and best practices to enhance team and agency performance.
• Maintain expertise in the commerce industry, contributing to client success and shaping Tinuiti’s POV on Commerce Operations.
• Regularly communicate updates relevant to the Commerce Operations line of business, ensuring their impact on client and agency strategy is understood and addressed.
• Demonstrate and maintain fluency in relevant commerce platforms and processes such as Vendor Central, Seller Central, and Brand Registry, ensuring effective management and optimization of client accounts.
• Delegate effectively to more junior commerce team members to execute strategies.

Owner Mindset:

• Use expertise to solve highly complex problems and lead cross-functional projects, implementing solutions that achieve growth, retention, and profitability targets, tracked by performance metrics and client outcomes.
• Contribute to a culture of continuous improvement by experimenting with new strategies and tools, measured by the implementation of innovative solutions and client feedback.
• Effectively prioritize and manage time across clients, partner relationships, and internal initiatives, ensuring timely delivery of strategic objectives.

Ways of working and values

• Greatness attracts greatness: Seeks feedback, pushes craft excellence, and embraces technology and change.
• Clients grow, we grow: Prioritizes client outcomes with innovation, precision, and proof.
• Culture of ownership: Acts with speed, eliminates waste, and holds themself accountable.

Professional & Technical Qualifications:

• 5-7 years of experience in commerce account management roles with a proven track record of executing successful growth strategies.
• Familiarity with Vendor Central, Seller Central, and Brand Registry preferred,
• Experienced in client-facing roles. Amazon or agency experience preferred.
• Demonstrated fluent in retail math calculations.

The hiring base salary range for this role is $80,000-$95,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus.

Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with
market data. We will provide more information on our benefits, incentive pay, and equity upon requests. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.FLSA Classification: Exempt

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits:

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity

Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.

Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.