Business Operations Specialist

The Business Operations Specialist plays a key supporting role in the development and execution of facility and workplace programs (e.g., Operations, Workplace Experience, Communications, EV Charging, CMMS) to meet the evolving needs of our clients. Reporting to the ABM Account Director, this role assists in program coordination, process documentation, data analysis, and cross-functional collaboration to ensure successful delivery of initiatives across a growing portfolio.

Key Responsibilities:

• Support the development and maintenance of facility programs, including drafting and updating playbooks, standard operating procedures (SOPs), and operational processes.

• Assist in tracking project timelines, milestones, and deliverables to ensure alignment with program goals and deadlines.

• Collaborate with cross-functional teams and stakeholders to gather business requirements and provide operational support for high-uptime SLAs.

• Help document program scope, budgets, and status updates to support communication with leadership and stakeholders.

• Collect and analyze operational data using reporting tools and dashboards; assist in tracking key performance indicators (KPIs) and program success metrics.

• Assist with financial tracking, including monitoring budgets and helping compile reports for internal and client use.

• Contribute to the continuous improvement of workplace programs by supporting evaluations, gathering feedback, and identifying process optimization opportunities.

• Support compliance with company policies and industry standards through documentation and administrative follow-up.

• Prepare materials for presentations, meetings, and executive updates; contribute to communications that align with program goals.

Provide general administrative and coordination support to the Facilities Program Management team as needed.

Qualifications:

• Bachelor’s degree in Business Administration, Operations, Facilities Management, or a related field preferred.

• 2–4 years of experience in a business operations, project coordination, or facilities support role.

• Familiarity with program or project management tools, documentation, and workflow systems.

• Strong organizational skills with attention to detail and the ability to manage multiple tasks in a fast-paced environment.

• Excellent written and verbal communication skills; able to convey information clearly to a variety of audiences.

• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive) or similar productivity tools.

• Ability to work collaboratively with cross-functional teams and external partners.

• Analytical mindset with an interest in using data to drive decisions and improvements.

Pay: $85,000.00 - $95,000.00+ DOE

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.