IT Support Engineer (Helpdesk)

Position Summary:
The Onsite Support Engineer provides first-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues. This role involves onsite troubleshooting, assisting with IT service requests, and escalating complex issues to higher-level support teams as needed.
Location: Onsite-White Plains, NY

Principal Duties and Responsibilities:

• Provide onsite support for end-user IT issues, including desktops, laptops, peripherals, and mobile devices
• Respond promptly to service requests and incidents, logging all activities in the IT service management system
• Troubleshoot and resolve basic hardware, software, and network issues
• Assist with user account management, access permissions, and password resets
• Escalate unresolved or complex issues to higher-level support teams following defined procedures
• Perform routine maintenance, installations, and upgrades of IT equipment and software
• Ensure compliance with IT policies and security protocols
• Assist in IT projects as required, including hardware deployments and software rollouts
• Support user onboarding and offboarding processes
• Perform user IT equipment setup and relocation (PCs, monitors, docking stations, cable connections, etc.)

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Proven experience in IT support or helpdesk roles
• Familiarity with Windows and/or Mac operating systems, Microsoft 365, and common business applications
• Basic knowledge of networking concepts (LAN, Wi-Fi, VPN, etc.)
• Strong problem-solving and troubleshooting skills
• Good communication skills and the ability to interact with end-users effectively

Preferred Qualifications:

• Experience supporting IT environments in corporate or enterprise settings
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent

Work Conditions:
Standard work schedule: 3 days per week (workdays can be adjusted). Additional days may be requested if necessary.

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.IT Support Engineer (Helpdesk) job details loaded