Senior IT Specialty Analyst – Epic Willow Ambulatory

City/StateNorfolk, VA

Work ShiftFirst (Days)

Overview:

The Senior IT Specialty Analyst -Willow Ambulatory,is responsible for the day-to-day support, optimization, and enhancement of pharmacy-related software applications supporting Sentara Retail, PACE, and Specialty Pharmacies. This role partners closely with business and clinical stakeholders to analyze workflows, evaluate system enhancements and upgrades, and recommend solutions that improve efficiency, optimize processes, and reduce operational expenses.

The Senior Analyst performs application build, testing, upgrades, and ongoing maintenance while ensuring system stability and high-quality end-user support. This role applies advanced application and clinical knowledge, works independently with limited supervision, and may lead small projects or components of larger initiatives. The Senior Analyst also supports change, incident, and problem management processes and provides on-call support as required.

Education

Bachelor’s Degree preferred
Experience in lieu of Bachelor's Degree

5+ years of relevant experience with a degree 

7+ years of relevant experience without a degree

Certification / Licensure

Required:

• Epic Willow Ambulatory Certification

Preferred:

• Epic Willow Inventory Certification

Experience

• Experience supporting and optimizing pharmacy-related applications, including build, upgrades, and system enhancements.
• Experience analyzing business and clinical workflows, documenting functional requirements, and translating them into application solutions.
• Experience developing and executing system test plans and validating software upgrades, patches, and releases.
• Experience supporting problem, incident, change management, and service request processes in a healthcare IT environment.
• Experience working collaboratively with cross-functional teams, clinical users, and operational stakeholders to support application integration and business needs.

Preferred Experience:

• Epic Compass Rose build experience
• Epic Specialty Pharmacy build experience
• Experience with non-Epic pharmacy applications such as Omnicell, pharmacy point-of-sale systems, bi-directional pumps, or similar technologies

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.