Field Technician

At RSS Technology Solutions, we take pride in delivering timely, professional, and hands-on technical support that keeps our customers up and running. We are currently seeking a Regional Field Technician to join our Field Services Team, supporting customers across the Louisville, KY region and beyond.

As a Regional Field Technician, you will play a key role in delivering on-site technical support, equipment installations, and customer training. Serving as the face of RSS Technology Solutions in the field, you’ll respond to service needs that go beyond remote support, ensuring customer systems are fully functional and operating smoothly.

Working closely with the our other departments, you’ll troubleshoot hardware and software issues, manage installations, maintain accurate service documentation, and provide hands-on customer support across the region and beyond.

JOB DUTIES AND RESPONSIBILITIES:

• Deliver prompt, professional, and knowledgeable on-site support to restore customer equipment functionality.
• Perform overnight system installations and conversions for a wide variety of technology products nationwide.
• Train customers on new equipment to ensure full understanding and effective use.
• Maintain accurate vehicle inventory and ensure all tools and equipment are in good working order.
• Accurately complete service order documentation, including notes, inventory logs, and customer sign-offs.
• Participate in on-call rotations and travel as needed to support service coverage.
• Serve as a brand ambassador, delivering outstanding customer service and upholding company standards in every interaction.
• Independently analyze and resolve complex technical issues using sound judgment and industry best practices.
• Comply with established pricing and policy standards when offering products or services to customers.

DESIRED ATTRIBUTES:

• A passion for helping people and solving technical problems.
• Strong interpersonal and customer service skills.
• Self-motivated with excellent time management and organizational abilities.
• Adaptable and flexible with the ability to shift priorities quickly.
• Detail-oriented with strong problem-solving and analytical skills.
• Effective communicator who thrives in a fast-paced, field-based role.
• Ability to work independently with minimal supervision, while also being a team player.

QUALIFICATIONS:

• • Associate’s degree in IT or a related field, or equivalent work experience.
  • 2–5 years of hands-on IT field support experience.
  • A+ or similar technical certifications preferred.
  • Proficiency in Microsoft Office and familiarity with networking concepts and troubleshooting.
  • Valid driver’s license and willingness to travel within the assigned region.
  • Must be physically capable of lifting up to 50 lbs and performing technical work requiring fine motor skills, bending, crawling, and use of hand tools.

JOB COMPETENCIES:

Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.

Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills.

Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback).

Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.

Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.