Customer Support Specialist

Are you passionate about delivering exceptional client support while helping drive business success? We are looking for a Customer Support Specialist to join our high-performing Sales Support team. In this role, you’ll play a key part in supporting our Sales Account Managers by coordinating and executing high-quality sales and marketing activities, assisting with client onboarding, and resolving client inquiries with precision and care.

As a Sales Support Specialist, you’ll be at the heart of our client engagement process—ensuring our clients receive the highest level of service while helping to grow and maintain our expanding customer base.

Key Responsibilities

• Support external sales team by servicing new and existing client accounts.
• Manage and respond to incoming client inquiries with professionalism and efficiency Own client issues from initial report through resolution, ensuring timely and thorough follow-up.
• Troubleshoot and resolve client issues by diagnosing problems and identifying effective solutions. Configure and deploy point-of-sale (POS) software, apps, and devices.
• Manage vendor and reseller processes, ensuring smooth coordination and communication.
• Collaborate with software development teams to test and validate new software releases.

Qualifications

• Associate Degree in Business or related field required.
• Bachelor’s Degree in Business, Sales, or Marketing preferred.
• 1–2 years of experience in inside sales, customer service, or marketing, preferably in a professional office setting.

Skills & Competencies

• Self-motivated with a proactive attitude toward learning and problem-solving.
• Exceptional verbal and written communication skills.Proven ability to build rapport and maintain strong client relationships.
• Excellent customer-facing and interpersonal skills.Strong organizational and detail-oriented mindset with the ability to manage deadlines.
• Adaptable, with a knack for working with diverse personalities and styles.
• Proficient with Microsoft 365, Windows OS, and Microsoft Office suite.

We are a forward-thinking, client-focused company that values collaboration, innovation, and continuous improvement. Joining our team means being part of a supportive culture where your contributions make a real impact. We offer opportunities for growth, ongoing training, and a work environment that rewards performance and initiative.