Customer Success Manager – Hybrid (NY)

At Hire With Jarvis, we help organizations hire the right people in the right seats at the right time by focusing on impact, ownership, and long term fit. We are partnering with a fast growing, profitable technology company that is redefining how eCommerce brands protect their reputation online.

This is an early, high impact opportunity to step into a Founding Customer Success Manager role at a company with real traction, strong product market fit, and momentum that most startups never reach.

Why This Role Is Exciting
This role sits at the center of the business. You will shape the entire customer experience from onboarding through renewal while building the systems, playbooks, and team that make customer success scalable. You will work directly with founders, influence product direction, and take ownership of outcomes that truly matter.

If you thrive in environments where things move fast, where structure is still being built, and where your work directly impacts retention and growth, this role was made for you.

What You Will Do

• Own the full customer journey from onboarding through retention and renewal
• Lead and develop a global enforcement or delivery team, including coaching, training, and performance management
• Build scalable customer success playbooks including onboarding flows, check in cadences, QBRs, and renewal processes
• Act as a trusted partner to strategic customers, leading onboarding calls, optimization sessions, and executive reviews
• Identify churn risks early and implement proactive retention and win back strategies
• Partner closely with Product, Sales, and Operations to represent the customer voice and improve outcomes
• Create and refine customer health scoring, reporting, and success metrics
• Help define the roadmap toward a more self service customer experience for smaller accounts

What We Are Looking For

• 2 to 5 years of experience in Customer Success, Strategy, or Operations at a startup or high growth SaaS company
• Experience building processes, playbooks, or onboarding systems from the ground up
• Strong communication skills with confidence working directly with founders and senior client stakeholders
• A hands on, ownership driven mindset with the ability to move between strategy and execution seamlessly
• Comfort operating in fast paced, ambiguous environments where priorities evolve quickly

Why This Role Matters
Customer success is central to the company’s continued growth. Your work will directly impact retention, expansion, and customer trust. You will not be stepping into an existing machine. You will be building it. This is a rare opportunity to define how customer success is done at a company that is already winning.

Compensation and Setup

• Base salary range of $130,000 to $150,000
• Full time, 4 days a week in-office role based in New York City
• High visibility role with direct access to leadership and decision makers

Interested?
If you are excited by ownership, building from zero to one, and becoming the face of customer success at a fast growing company, we would love to connect. Apply through Hire With Jarvis or reach out to start the conversation.

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