Customer Service Specialist

Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints. Interact with customers in a positive, friendly manner that ensures high customer retention. Input phone/fax orders and relative data into the computer by performing the following duties:

Essential Responsibilities of the Position (includes the following; other responsibilities may be assigned):

• Actively participates in the Quality Improvement Process by processing customer warranties and complaints and helping bring clarity for the issues which need to be addressed by the Quality and Operations Teams.
• Acts as customer support for the Latin American market which encompasses Mexico, Central America and South America.
• Responsible for ongoing service, support and administration of all Computer Cut related activities (orders, billing, etc.).
• Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties.
• Receive & input orders and ensure they are filled in an accurate and timely manner.
• Call customers when necessary to advise shipment delay and/or information necessary to process orders. Answer product availability questions; suggesting information about other products and services. Follow through on customer requests as needed.
• Arrange transfer of inventory from other Service Centers as needed.
• Initiate tracers with carriers.
• Make changes to or cancel orders/backorders.
• Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
• Initiate file maintenance for corrections to computer's customer file. Perform clerical duties such as filing invoices.
• Fill out forms, determine changes for service requested.
• Provide assistance to other service centers as the need arises. Respond to questions about their orders and shipments.
• Handle all customers in a professional manner.
• Obtain customer feedback information.
• Adhere to all company policies and procedures.
• This position will be filled without regard to race, color, religion, creed, sex, ancestry, national origin, age, marital

status, disability, sexual preference, or veteran status.

Non-Essential Responsibilities of the Position:

• Perform all other duties and special projects as assigned.
• Assist the other staff members with tasks that assure the day's business is completed and done so in a timely and efficient manner.

IS THIS JOB FOR YOU?

Essential Requirements for the Position:

• High School diploma or GED; Associates Degree preferred.
• Bilingual (English/Spanish), oral and written.
• Excellent customer service skills (friendly, courteous, professional, and helpful).
• Proficient with Microsoft Windows 2000/XP Professional.
• SAP experience strongly desired.
• Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals.
• Ability to calculate figures and amounts.
• Strong verbal, written and interpersonal skills.
• Ability to organize and prioritize work.
• Strong work ethic, with focus on attendance and punctuality.

A LITTLE MORE ABOUT US

olar Gard is a global leader in patent-protected film technologies for solar control and surface protection across the automotive, residential and commercial industries. As the Performance Film Solutions Division of the global glass and building technology icon Saint-Gobain – a company whose 360-year legacy originated with the Hall of Mirrors in Paris’ Palace of Versailles – Solar Gard builds upon decades of work to offer proprietary solar control and safety film solutions. The company’s product portfolio delivers unmatched results in enhancing and protecting vehicles, homes and buildings, and most importantly, the passengers,
residents and tenants inside
LEGAL STATEMENT

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
BENEFITS IN JOINING US

Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.

Medical, Prescription Drug, Vision, and Dental Insurance

Healthcare Saving Account and Flexible Spending Account options

LiveWell Wellness Program

Employee Assistance Program (EAP)

Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan

Company-provided Life Insurance, AD&D, Short-Term Disability

Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

Commuter Benefits

Group Legal

Identity Theft Protection

Auto and Home Insurance

Pet Insurance and Discounts

Back-up Child & Elder Care
A TEAM READY TO WELCOME YOU

Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.

Medical, Prescription Drug, Vision, and Dental Insurance

Healthcare Saving Account and Flexible Spending Account options

LiveWell Wellness Program

Employee Assistance Program (EAP)

Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan

Company-provided Life Insurance, AD&D, Short-Term Disability

Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

Commuter Benefits

Group Legal

Identity Theft Protection

Auto and Home Insurance

Pet Insurance and Discounts

Back-up Child & Elder Care