Customer Success Representative

Our client, a Sage Platinum Partner, is a rapidly growing organization providing top-tier ERP solutions. As they expand their team, they are looking for a highly motivated Customer Success Representative to help ensure their clients receive maximum value from their services.

Position Overview:
Our client is seeking a skilled Customer Success Representative with experience in customer renewals and ERP systems. This is a fully remote, US-based position with no travel required. The ideal candidate will be customer-focused and proactive, building strong relationships to drive client satisfaction and retention.

Key Responsibilities:

• Manage customer renewals to ensure high retention rates and long-term relationships
• Serve as a trusted advisor to clients, helping them maximize the benefits of ERP solutions (Sage Intacct, Sage 100, Sage 300, or Acumatica preferred)
• Collaborate with internal teams to address customer needs and optimize their experience
• Identify upsell opportunities and additional value-added services
• Address customer concerns and ensure timely resolutions to any issues

Qualifications:

• Proven experience in customer success, account management, or similar roles with a focus on renewals
• Expertise in ERP systems; Sage Intacct, Sage 100, Sage 300, or Acumatica experience is highly preferred
• Excellent communication and relationship-building skills
• A proactive problem-solver with a passion for customer success
• Ability to work independently in a remote environment while staying engaged with the team

Why Work with Our Client?

• Join a growing, industry-leading company
• Fully remote position with a collaborative team environment
• Work with cutting-edge ERP solutions that deliver real value to customers

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