Customer Service Representative

Hours are Monday-Friday, 9am - 6pm

The Customer Service position manages product order requests originating from customers, field sales teams, and other internal or external sources. It serves as the primary internal point of contact for regional customers and functions as a liaison between company operations, customers, and field sales personnel. Responsibilities include receiving, reviewing, processing, editing, expediting, and canceling orders as needed.

Essential Duties:

• Abides by company policies and procedures at appropriate level.
• Responds to inquiries and takes necessary action according to SOP's and work instructions.
• Serve as liaison between internal operations and field sales personnel, customers, branches, etc.
• Receive and review complaints, and take appropriate action to resolve according to SOP's and work instructions.
• Receive and review, process orders according to SOP's, work instructions, and/or special instruction from supervisor.
• Review and process Customer Forecasts and reconcile CUMs for EDI orders.
• Obtain Customer Sales Tax Certificates as required.
• Generate special reports as required or directed.
• Advise customers of pick-up, revised shipping dates, price discrepancies, etc. according to SOP's and work instructions.
• Process order cancellations.
• Participate in the annual Physical Inventory as directed by supervisor.
• Participate in self-development and training of others.
• Perform other related duties as may be reasonably assigned in the course of business.
• Exhibit safety awareness and safe work practices.
• Maintain necessary records as required by SOP's and work instructions.
• Understand all environmental policies and significant environmental impact of job activities in accordance with the ISO 14001 standard.

Is this job for you?

• Bachelor’s degree in business or related discipline preferred or at least 3 years equivalent work experience.
• Excellent organizational skills.
• Excellent communication skills including telephone, written and verbal.
• Exceptional Math skills necessary to fulfill department requirements.
• Computer skills including Excel and Word necessary to fulfill requirements of position.
• Self-motivated, able to make independent decisions.

A little more about us

At Saint-Gobain/CertainTeed, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Being a worldwide leader in light and sustainable construction, Saint-Gobain designs, manufactures, and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction, and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group’s commitment is guided by its purpose, “Making the World a Better Home."
Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
Benefits in joining us

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the pay rate for this position which is $25 to $27. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience among other factors. In addition to the hourly base pay rate, this position is eligible for an annual bonus. The targeted bonus amount can be up to 10% of hourly rate based on company and individual performance measures. The total annual target cash range (Hourly Pay Rate plus Bonus, annualized (40 hrs/week * 52wks)) for this position, is $57,200-$61,700. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Additional Pay Incentives for This Role Include:

• Standard Overtime (Hourly rate * 1.5)

Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
  • Medical, Prescription Drug, Vision, and Dental Insurance
  • Healthcare Saving Account and Flexible Spending Account options
  • LiveWell Wellness Program
  • Employee Assistance Program (EAP)
  • Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
  • 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
  • Company-provided Life Insurance, AD&D, Short-Term Disability
  • Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and
  • Accident Insurance
• Additional Benefits – Helping shape the experience and impact you want
  • Commuter Benefits
  • Group Legal
  • Identity Theft Protection
  • Auto and Home Insurance
  • Pet Insurance and Discounts
  • Back-up Child and Elder Care
  • PerkSpot Employee Discount Program
  • Volunteer Day
  • One pair of company-issued steel-toe shoes, up to $100
  • Six uniform shirts yearly
  • Safety glasses, including prescription
  • $25/month Market Card