Commercial Account Manager

Commercial Account Manager
Location: Rochester, NY

Employment Type: Full-Time | Compensation: $55K – $300K+ OTE

Join an Industry Leader. Elevate Your Career.

If you are motivated by meaningful work and want to be there for people when it matters most, this role was built for you. Our Commercial Account Manager serves as a trusted partner to commercial clients before, during, and after a loss. You are often the first call, building relationships long before a loss happens and stepping in when clients need help most.

Success in this role requires confidence, strong interpersonal skills, and the ability to ask for business while delivering genuine value. We’re looking for a relationship builder who thrives in the field and values supporting local businesses and institutions.

As a Commercial Account Manager, you’ll strengthen our presence in the community, advocate for our services, and become a trusted resource clients rely on during their most challenging moments.

Key Responsibilities

Serve as the local brand ambassador, representing our company with professionalism and credibility in every interaction, elevating brand visibility and market reputation.

• Build, maintain, and deepen strong relationships with commercial clients, including property managers, facility managers, risk managers, and other key decision-makers.
• Actively generate new business opportunities by positioning our services and consistently asking for work.
• Develop a strong local market presence through networking, industry events, trade associations, chamber activities, and community engagement.
• Conduct regular, proactive in-person meetings with targeted commercial accounts to understand their needs and share solutions.
• Collaborate closely with operations and leadership to ensure flawless client experience and follow-through.
• Maintain accurate CRM data, track key activities, and provide status updates on pipeline and revenue opportunities.
• Support outreach during disaster events — ensuring timely communication, rapid response, and client confidence when losses occur.
• Continuously seek feedback and bring forward insights to strengthen our approach to commercial client engagement.
• Participate in on-call rotation to support emergency response needs and communicate with commercial clients when critical events occur.
• Flexibility to work after hours, weekends, and during severe weather or high-demand situations when clients need urgent support.

Qualifications & Skills:

• Proven experience in business development, sales, or a client-facing role.
• Strong existing professional network within the local market (preferably within commercial services, construction, facilities, insurance or property-related industries) and demonstrated ability to build trust quickly with key partners and organizations.
• Proficient with CRM tools, Microsoft Office suite, and communication platforms.
• Valid driver’s license with reliable transportation and willingness to travel throughout assigned territory.
• High school diploma or equivalent required; bachelor’s degree in marketing, business, or related field preferred.

Compensation:

• Base Salary: $75,000
• On-Target Earnings (OTE): $150,000–$300,000+ based on performance

Benefits & Perks:

• 401(k) Plan with company match
• Health, Dental, and Vision Insurance
• Paid Time Off (PTO) plus paid training
• Professional Development opportunities
• Company Vehicle provided for business use

Ready to Take the Next Step in Your Career?
If you’re driven to build meaningful relationships, make a real impact on businesses and communities, and grow with a company on the rise — we want to meet you. Take the first step and apply now.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please include your LinkedIn Profile Link:

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 5 years (Required)

Ability to Commute:

• Rochester, NY 14611 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person