Account Manager

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Account Manager serves as the primary relationship lead for assigned members across PERC & Opti-Port. This role drives member growth, engagement & retention through strategic account management, vendor alignment, onboarding & education. In partnership with vendors, facilitators & internal teams, the Account Manager ensures operational excellence, compliance & delivery of measurable value.

MAJOR DUTIES AND RESPONSIBILITIES

Account Management

• Relationship manager for key & multi-location members, ensuring engagement across all programs
• Conduct business reviews focused on performance, vendor utilization, profitability & growth opportunities
• Support new member recruitment & onboarding
• Maintain consistent communication to drive satisfaction, retention & lifecycle engagement
• Partner with study group facilitators to strengthen participation & program adoption

Vendor Alignment & Program Compliance

• Ensure accounts are aligned with vendor partners, maintaining accurate reporting & rebate eligibility
• Collaborate with vendors & internal stakeholders to secure & sustain program compliance
• Educate members on vendor contracts, program benefits & compliance requirements
• Monitor participation levels & implement corrective action when alignment gaps exist
• Advocate for members to ensure timely issue resolution & maximize partnership value

Frame Program Management

• Serve as SME for all frame programs; lead frame initiatives
• Conduct frame analyses incorporating managed care, reimbursement & product mix evaluationsDevelop Frame Program Growth Model to support profitability & benchmarking

Data & Performance Analysis

• Evaluate vendor & frame data, identify trends & deliver actionable recommendations
• Prepare reports & executive presentations summarizing findings & growth strategies
• Maintain accurate CRM documentation of analyses, business reviews & account updates

Education, Training & Representation

• Represent PERC & Opti-Port at member a&nd industry meetings, including Elevate Conference & SPARK Meeting
• Develop & deliver educational content for in-person and virtual sessions
• Support internal training to ensure consistent member support & vendor engagement

BASIC QUALIFICATIONS

• Bachelor’s degree in Business, Marketing, or equivalent industry experience
• 7+ years’ experience in optical industry
• 5+ years in account management (multi-location), business development or vendor relations

• Strong analytical & data interpretation skills
• Proficiency in Excel, PowerPoint & CRM systems
• Excellent written, verbal & presentation skills
• Ability to influence stakeholders
• Strong organizational skills
• Ability to travel 25–35%

BASIC QUALIFICATIONS

• Strong knowledge of frame programs, managed care structures & reimbursement models

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.