Strategic Accounts Customer Support Specialist

This role is responsible for providing exceptional support to internal and external customers through effective communication, proactive problem resolution, and product expertise. The Specialist will be responsible for processing orders on multiple platforms, generating quotes, managing assigned accounts, and exceeding the expectations of customers while working in a team environment.

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We are looking for you!

Recruiter: Matt McCain / matt.mccain@airgas.com / 470-234-2065

Are you passionate about exceeding customer expectations?

• Have you had experience in a customer facing role?
• Are you a team player who is organized, self-motivated, resourceful, and proactive?
• Are you comfortable working both independently and in a team while taking ownership for your responsibilities?

If you have answered yes to these questions, we have the right opportunity for you.

Who are we looking for?

Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Customer Support Specialist you will be responsible for managing accounts while working directly with customers and sales representatives.

What’s in it for me?

Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. Airgas offers HMO health plans, 401K, and 3 weeks PTO as a new employee! Our employees can also take advantage of Life Insurance, AD&D, Short and Long Term Disability Insurance, Tuition Reimbursement, Pre-tax accounts for health and child-care and much more! If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you!

As a Customer Support Specialist your responsibilities will include:

• Support for customer requests which will include processing orders, generating quotes, completing emails, and product identification along with research.
• Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction.
• Utilizing various applications for order processing such as integrated customer portals, EDI, and eCommerce.
• Managing, organizing and prioritizing workload to maximize completion of daily responsibilities. Proactively manage all open items to completion.
• A high level of initiative, curiosity and potential to go beyond the described role as the team
• responsibilities evolve.
• Special duties as assigned.

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Are you a MATCH?

Preferred Education and Experience:

• High School Diploma required. Associate’s or Bachelor’s Degree preferred.
• 2 years of customer service/sales experience
• Or Minimum 2 years of relevant work experience

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.