Accountant/Fiscal Analyst II

Counsels, advises, & helps by phone, email, chat to customers regarding student billing & payments including coordination with student regs/registrar's office/fin aid/grad school/tiger 1/housing & other applicable areas. Serves as primary customer service contact. Collects outstanding receivables to reduce debt owed to the University. Performs other duties as assigned.

JOB DUTIES:

35% - Essential - Collections, Payment Processing, and Reporting:
Performs student receivables accounting functions, including processing in-person or mailed student payments with a high degree of accuracy, while adhering to policy. Collects past due amounts for enrolled and non-enrolled accounts to reduce receivables to include courtesy calling, emailing students and working with other departments to get past due accounts resolved. Develops reports to show trends, metrics, and success in collections and consistently submit those reports to management for review of progress.

40% - Essential - Communications and Customer Service: Manages communications with all customers including emails, phone calls, chats, in-person visits, telephone recorded messages, and mailed correspondence. Responsible for scheduling virtual meetings with counselors and managers. Participates in virtual/in-person orientations. Consistently demonstrates and maintains excellent internal and external customer service. Reviews department web pages and office communication for content accuracy and reports necessary improvements to management.

10% - Essential - Report Interpretation and Distribution: Remains knowledgeable about IRS 1098-T reporting requirements and assists in the distribution of the annual 1098-T statements. Accurately interprets and advises students and parents about information on the tax document, while adhering to FERPA rules. Trains new staff on University billing, in accordance with 1098-T reporting requirements, as necessary.

10% - Essential - Departmental Support: Utilizes University's on-line procurement system to process vouchers, order supplies, handles inventory and surplus, on the behalf of the department, and pay invoices while adhering to policy and procedure. Reconciles reports and accounts. Provides assistant to management as needed.

5% - Essential - Other Duties as Assigned: Remains knowledgeable about departmental policies and procedures and provides recommendations for improvement to management. Reviews business processes for Customer Service/Banking/Collections and provide improvement recommendations to team and manager. Completes miscellaneous duties as needed and as assigned.

MINIMUM REQUIREMENTS:

Education - High School or Equivalent and professional experience in a related area such as accounting, auditing, finance and commercial lending.
Work Exp 1+ years

PREFERRED REQUIREMENTS:

Work Exp 3+ years

Customer service experience, higher education experience, or accounting/finance experience

RESPONSIBILITIES

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
Acts as Lead - Acts as a Lead by guiding the work of others who perform essentially the same work.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

85% - Sit (stationary position) for prolonged period
15% - Walk or move about
70% - Communicate, converse, give direction, express oneself
85% - Perceive, observe, clarity of vision

WORKING CONDITIONS:

• No Work Conditions

WORK SCHEDULE:

Standard Hrs: 37.5

COMPENSATION INFORMATION

Expected Salary Range ($ 39,764.00 - $ 44,497.00)

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.