Costco Wholesale

To continually provide our members with quality goods and services at the lowest possible prices."

While there is no single, official vision statement published for general use, the implied vision centers on being a place where efficient business practices result in unmatched savings and high value for members. The founders envisioned a retail environment that transformed the industry by prioritizing quality, value, and efficiency, creating a "treasure hunt" shopping experience that is both exciting and economical. This vision is all about creating a competitive advantage through superior operational execution and customer loyalty rather than flashy marketing.

Obey the law. This is considered irrefutable and means conducting business in total compliance with the laws and legal requirements of every community where they operate. It's the foundational principle that all other actions are built upon. Take care of our members. Costco members are considered the "reason for being". This value translates into providing a 100% satisfaction guarantee on products and memberships, offering top-quality products at the best prices, and ensuring a pleasant shopping experience with excellent customer service. Take care of our employees. Employees are recognized as the company's most important asset. Costco commits to providing competitive wages and excellent benefits (which are notably generous for the retail industry), a safe work environment, career opportunities, and an atmosphere free from discrimination. The high retention rate and internal promotion focus are testaments to this value. Respect our suppliers. Suppliers are treated as business partners. Costco strives to honor all commitments, protect supplier property, and treat them ethically and fairly, understanding that the company's success is intertwined with the suppliers' prosperity. Reward our shareholders. The ultimate goal is to reward shareholders, which is achieved by successfully executing the first four principles. By doing the right things for employees, members, and suppliers, the company ensures profitability and a good return on investment for its public shareholders.

Do the right thing.