Consumer Affairs Authority
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Overview
The Consumer Affairs Authority (CAA) of Sri Lanka is the main government body established by the CAA Act No. 09 of 2003 to protect consumer rights, ensure fair market competition, and empower consumers through education and redress for grievances related to goods and services. Its key functions include handling complaints, conducting market investigations, regulating prices of essential items, enforcing standards, and taking action against unfair trade practices by traders and manufacturers.
Founded Year
2003
Ownership Type
Government-Owned / State-Owned Enterprise
Business Model
B2C (Business to Consumer)
Time Zone
+5.30
Mission
To safeguard consumer rights and interests through consumer empowerment, regulation of trade, and promotion of healthy competition.
Vision
A well protected consumer within a disciplined business culture.
Core Values
Commitment: Providing leadership and driving results for consumers. Transparency: Explaining the reasoning behind actions. Accountability: Taking responsibility for policies and regulations. Integrity: Ethically discharging duties for consumer and business interests. Service Excellence: Being efficient and effective. Team Spirit: Fostering collaboration and cooperation.
Company Tagline
An alert consumer is a safe consumer!.
Head Office Country
Sri Lanka
