Customer Service Representative II, Carson, CA

Customer Service Representative II Carson, CA
$23/hr | Mon-Fri, 7AM 4PM

About the Role
Join our dynamic team as a Customer Service Representative II and become the critical link between our customers and internal departments. In this fast-paced environment, you will drive customer satisfaction by managing the entire sales cycle, ensuring timely delivery, and building lasting relationships. Ideal for candidates seeking a challenging role with opportunities to grow within a supportive team.

Responsibilities

• Serve as the primary point of contact for customer inquiries and communications
• Manage full sales cycle: quotations, order entry, shipping documentation, invoicing, and follow-up
• Resolve customer issues promptly and professionally to ensure satisfaction
• Maintain and nurture strong customer relationships
• Collaborate with internal departments to coordinate order delivery and address customer needs
• Support front desk operations, including phone coverage and greeting visitors as needed
• Proactively cold call customers to identify and anticipate future needs

Required Skills and Experience

• 2-4 years' experience in customer service or related field
• Strong organizational, communication, and problem-solving skills
• Ability to work within established procedures with moderate supervision
• Proven experience managing multiple tasks in a fast-paced setting
• High school diploma or equivalent

Preferred Skills

• Experience with order processing and sales cycle documentation
• Skilled in customer relationship management
• Familiarity with cross-functional team collaboration

Benefits

• Competitive pay rate at $23/hr
• Stable Monday Friday schedule (7AM 4PM)
• Opportunities for professional growth within a collaborative team environment
• Exposure to multiple departments and business functions

How to Apply
Ready to advance your career in customer service? Submit your application today and take the next step with us in Carson, CA!