Management Analyst I

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

Maine Revenue Services

Operations Processing Division

Opening Date: January 21, 2026

Closing Date: February 4, 2026

Grade / Admin Unit: 21 / Professional/Technical

Job Class Code: 0392
Salary: $45,811.27 - $64,101.75*/ Annually (*Includes 2.25% recruitment and retention stipend)
Position Number: 016303916

Location: Augusta

Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine.

JOB DESCRIPTION:

This position involves the review, examination, and evaluation of organizational structures, administrative policies, and management systems within Maine Revenue Services (MRS). Responsibilities include analyzing activities and work problems, summarizing findings, preparing reports, and recommending changes in organizational structures, programs, policies, procedures, or practices in administrative, financial, records, and information management systems. Work may include overseeing, monitoring, and assigning work to employees. Work is performed under limited supervision.

REPRESENTATIVE TASKS :

• Develops and recommends implementation of new systems, procedures, or organizational changes to improve unit/program efficiency and effectiveness for the Maine Revenue Services, Operations Processing Center’s Remittance Operations Unit, and is responsible for cash and check controls related to receipts. Helps to establish and enforce internal control procedures that assure accountability, segregation of duties, physical security, and reconciliation of accounts.
• Function as a technical contact person for all MRS, OPC systems and STARS support issues for the OPC. This responsibility will require the ability to effectively determine facts, detect errors and irregularities, and take appropriate actions in accordance with established procedures. Testing could be expected as part of this function. Manage ticketing application and follow through to completion.
• Working with the Operations Processing Center manager to coordinate the maintenance and configuration of IBML scanners to ensure proper operation and image quality. This may entail reading of log files, opening tickets and working with service technicians as needed.
• This position is expected to make independent decisions concerning the processes to be followed, determining the priority and order in which to complete tasks, the appropriateness of the information to be processed and the actions to be taken utilizing MRS systems. The person in this position is required to interpret the laws, rules, and policies of Maine Revenue Services in the conduct of their job.
• Responsible for working with Operations Processing Center support staff in researching and correcting problem batches that have failed automated processing through TRIPS; will work with the MRS TRIPS Tech Team to ensure that resolution is achieved. Research and complete bank adjustments, completing monthly reporting of corrections completed.
• Conducts reviews of unit organization, operations, information flow, integrated production methods, and inventory control to identify work problems, program deficiencies, and resource waste.

MINIMUM QUALIFICATIONS:

Six (6) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.

APPLICATION INSTRUCTIONS:

Please submit a cover letter along with a current resume.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION: For more information or questions specific to the position, please contact Name and email address /phone number (default will be: recruiting.ggsc@maine.gov )

All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check . To be selected for a position, all returns must be filed, and tax liabilities must be paid in full . The results of the tax clearance check will be documented as part of the selection process .

For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.

This position is not eligible for visa sponsorship or STEM OPT extensions.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State .

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

• Retirement Plan – The State of Maine contributes 14.11 % of pay to the Maine Public Employees Retirement System ( MainePERS ), on behalf of the employee .

• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional , unpaid leave may also be available, under the Family and Medical Leave Act .

• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

If you require a paper application, please download and print one HERE

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.