Field Service Coordinator

About This Opportunity:

The Field Service Coordinator is responsible for scheduling and coordinating field service projects to support efficient operations and high customer satisfaction. This role serves as a key liaison between field technicians, sales, project management, and customers, using Salesforce Lightning to manage schedules, work orders, and project data.Responsibilities:

Key Responsibilities

• Schedule and coordinate field service projects using Salesforce Lightning.
• Assign technicians based on availability, skills, certifications, and location.
• Monitor daily schedules and adjust for changes, delays, or urgent requests.
• Maintain accurate work orders, service records, and project status in Salesforce.
• Communicate schedule confirmations, updates, and changes to internal teams and customers.
• Support capacity planning, workload forecasting, and backlog management.
• Assist with job closeout, documentation accuracy, and invoicing readiness.
• Escalate scheduling conflicts or resource constraints as needed.

Qualifications:

Skills & Qualifications

Required Qualifications

• High school diploma or equivalent required; college coursework or degree preferred.
• 2+ years of experience in field service scheduling, dispatch, or coordination.
• Experience using Salesforce Lightning (Field Service preferred).
• Strong organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).

Preferred Qualifications

• Experience supporting technical or trade-based field teams.
• Knowledge of field service or project-based operations.
• Salesforce reporting or Field Service experience.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.