Manager of Student Financial Services

At the University of Maine at Farmington, we know that “behind the scenes” is where the magic happens. We're seeking a Manager of Student Financial Services who is as personable as they are precise. This isn't just about spreadsheets and regulations - though you will certainly be an expert a those - it's about leading the Merrill Center team with a smile and making complex financial processes feel manageable for our students and their families.

As a key leader on our campus, you'll be the “go-to” person for Financial Aid, Student Records, and Billing. You will lead a dedicated staff by being a mentor and a teammate, ensuring our operations run like clockwork while maintaining a culture of empathy and high-level service. If you are a collaborative professional with a passion for operational accuracy and supporting student success, we invite you to apply!

Typical hiring range for this position is $48,000 - $54,000 commensurate with qualifications and experience.

Key Responsibilities

Financial Aid & Student Accounts Management

• Administer with Accuracy: Manage federal, state, and institutional aid programs, including verification, awarding, and R2T4 calculations.
• Oversee Billing: Ensure accuracy in student billing, third-party payments, and the processing of outside scholarships.
• Coordinate Special Programs: Manage merit aid, tuition pledges, and veteran/waiver programs.
• Student Outreach: Oversee payment plans, transcript holds, and supportive outreach for past-due accounts.

Operational Leadership & Team Mentorship

• Lead the Merrill Center: Direct daily operations to ensure warm, helpful, and efficient front-line service delivery.
• Coach Your Team: Supervise, train, and evaluate staff, acting as a mentor who coaches them towards success.
• Solve the Hard Stuff: Step in as the primary escalation point and calm voice for complex student or family inquiries.
• Stay Connected: Maintain the Merrill Center's web content and internal procedures to ensure the team has the right tools to succeed.

Records, Compliance & Administration

• Keep Life Organized: Oversee enrollment changes (add/drips, withdrawals) to ensure student records are pristine.
• Bridge the Gap: Act as the friendly, professional liaison with the UMS Systems Office and external funding agencies.
• Manage Resources: Reconcile operating budgets for the department, treating University resources with care.
• Ensure Integrity: Maintain compliance with the Department of Defense MOU and all other federal and state financial aid regulations.

Complete Job Description

Required Qualifications:

• Education: Bachelor's degree
• Experience: 3-5 years of progressively responsible experience in financial aid, student accounts, student records, or a related field.
• Leadership: Minimum of 3 years of supervisory experience.
• Technical Knowledge: A strong understanding of financial aid administration and student account processes.

Preferred Qualifications:

• Deep knowledge of federal and state financial aid regulations.
• Experience working in a public higher education environment.

Who You Are: Core Competencies:

We are looking for a leader who embodies these essential qualities for our team:

• Teamwork: You have a demonstrated collaborative work style and thrive in a partnership-driven environment.
• Planning and Organizing: You can manage multiple priorities and deadlines effectively without losing sight of the details.
• Communication: You possess strong interpersonal, written, verbal, and customer service skills - you “speak human”.
• Problem-Solving and Decision Making: You can interpret complex regulations and make sound, ethical decisions with sharp attention to detail.
• Adaptability: You respond positively and effectively to change, maintaining a steady hand as policies or systems evolve.
• Analytical and Organizational Skills: You enjoy diving into the data and have the skills to keep complex systems running smoothly.
• Customer Support: You have a deep commitment to student-centered service delivery.
• T echnology Utilization: You are proficient with MainStreet (PeopleSoft), financial aid systems, Microsoft Office Suite, and Google Workspace.
• Confidentiality: You handle sensitive information with the utmost discretion and professionalism.
• Demonstrated Leadership: You have the proven ability to lead, support, and supervise staff effectively.

The University of Maine offers a wide range of benefits for employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability as well as retirement plan options.

The University of Maine at Farmington employees are Mandatory Reporters with the exception of UMF’s licensed, clinical medical providers (including athletic trainers) and mental health providers and their clinical interns when working in their capacity as providers.

Application Requirements:

• Cover Letter
• Resume/Curriculum Vitae

We are not able to consider applicants who require any visa sponsorship support

Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University.

For full consideration, materials must be submitted by 4:30 pm EST on Friday, February 6, 2026.

The successful applicant is subject to appropriate background screening and post-offer physical.

Equal Opportunity Statement

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu/title-ix/ .

Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report . If you have any questions, contact UMF Dept. of Public, Safety / Campus Police, University of Maine at Farmington, 149 Quebec Street, Farmington, Maine 04938-1994 tel 207-778-7400UMF