Client Support Specialist – Employee Benefits (Hybrid)

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: A professional needed to deliver outstanding customer service to new and existing customers. Must have excellent systems skills and demonstrated verbal and written communication skills.

Essential Duties and Responsibilities:

• Possess a broad knowledge base of health and welfare related products offered by our offices
• Assist callers with maneuvering through online enrollment portal
• Process enrollment elections via telephone
• Educate clients on different available products
• Provide direction for claims resolution
• Ensures quality customer service for internal and external customers.
• Responds to incoming customer service requests, both verbal and written.
• Identify and assess customers' needs quickly and accurately.
• Solve problems systematically, using sound business judgment.
• Partner with other department representatives to resolve complex customer service inquiries.
• Monitor delegated customer service issues to ensure timely and accurate resolution.
• Apply appropriate communication techniques when responding to customers, particularly in stressful situations.
• Respond to customer service inquiries in writing as necessary.
• Maintain timely, accurate documentation for all appropriate transactions.
• Consistently meet established productivity, schedule adherence, and quality standards.
• Keep management abreast of all outstanding issues.

Knowledge, Skills, and/or Abilities:

• Strong customer service orientation
• Self-starter and quick learner
• Strong attention to detail, dependability and follow through
• Ability to multi-task, prioritize and organize assignments
• High performance standards
• Excellent verbal and written communication skills
• Problem solver
• Willingness to perform a wide variety of tasks and projects
• Ability to lead and work with others within a collaborative, team-oriented environment
• Team player with a confident, positive attitude

Education and/or Experience:

• High school diploma required
• Bachelor's degree preferred or equivalent related work experience
• Customer Service experience
• Bilingual preferred

Certificates, Licenses, Registration:

• Health Insurance License a plus.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000– $60,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.