Customer Service Representative – Financial Services

Thrive creates a human touch in a world driven by technology. We connect candidates and clients within the F&A, Engineering, Technologies, Manufacturing, Logistics, & Office Administration areas for all types of organizations.
Job Description

The Customer Service Representative will possess detailed product and credit report knowledge. They will provide a high level of service to our customers, demonstrated through high quality sales performance measurements and high member satisfaction ratings. In addition to high sales numbers, they must equally provide expert and useful counseling to members. The CSR will take advantage of cross sales opportunities by possessing in depth product knowledge and anticipating and identifying the various needs of our members. Other responsibilities include processing various types of transactions including handling deposits, withdrawals and cashing various checks. In addition, they may process mortgage payments, loan payments as well as issue cashiers and traveler’s checks.

The position requires sound knowledge and understanding of deposit and new membership account practices as well as general knowledge of the consumer loan process. They must possess good organizational skills, be detail oriented, have a positive attitude, be a proactive problem solver, and be creative. The CSR serves as a role model in fostering teamwork. Extended hours during the week and Saturdays are required.

Practices safety conscious behaviors in all operational processes and procedures.

Essential Functions

• Ensure that the organization maintains a good image through good customer relations by handling account entries with a high level of accuracy
• Provide superior service to members and guest members.
• Must be detail oriented.
• Possess strong interpersonal and communication skills.
• Must have strong organizational and time management skills.
• Educates members’ on emerging bank technology and digital solutions such as mobile, online, and ATM to make their banking experience easier.
• Identify financial needs and promote, recommend, refer and cross-sell products and services.
• Respond and resolve concerns by partnering with the member.
• Process consumer loan applications, including reviewing, analyzing applications and supporting documents.
• Open and close accounts.
• General knowledge of IRA products.
• Identify and report fraudulent activity.
• May be responsible for daily branch balance reporting.
• Process and balance various types of monetary transactions including deposits, withdrawals, and cashing checks.
• Complete loan payments, mortgage payments, as well as issue gift, cashiers, and traveler’s checks requests.
• Receive mortgage and loan payments.
• Meet balancing standards consistently.
• Maintain a high level of accuracy and security.
• Develop and maintain business relationships.
• Demonstrate knowledge of financial products and services.
• Flexible in daily work schedule and relieving multiple branch offices in the Atlanta area.

Other

• This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
• This job description is subject to change at any time.

Qualifications

Required Minimum Qualifications:

• High School diploma or equivalent.
• 1+ years’ of customer service and/or sales experience.
• 6+ months cash handling experience.
• Ability to perform mathematical calculations and work accurately with numbers.
• Comfortable working with little to no supervision in a fast-paced environment.
• Must be able to sit/stand approximately 8 hours a day.
• Must be flexible in relieving multiple branch offices and willing to work Saturdays.
• Complies with policies and procedures including those related to Bank Secrecy Act regulations.

Preferred Qualifications

• Associates degree in finance or related field.
• 1+ years’ teller experience.
• 1+ years’ of credit union or financial services experience.
• 1+ years’ loan experience.
• Bilingual Spanish Speaking.
• Symitar experience.