Field Technician

As a Regional Field Technician, you’ll be responsible for delivering hands-on technical support, system installations, and customer training directly at client locations. Acting as the on-site representative of RSS Technology Solutions, you’ll handle service needs that require an in-person presence, ensuring customer systems are installed correctly, fully operational, and supported to the highest standard.

You’ll collaborate closely with internal teams to resolve hardware and software issues, complete system deployments, document service activity, and provide exceptional technical support throughout the region and beyond.

JOB DUTIES AND RESPONSIBILITIES:

• Provide timely, professional on-site technical support to diagnose and restore customer equipment functionality
• Complete overnight system installations and technology conversions across various locations nationwide
• Deliver customer training on newly installed equipment to ensure confidence and proper usage
• Maintain accurate vehicle inventory, tools, and equipment, ensuring readiness for service calls
• Complete detailed service documentation, including work notes, inventory tracking, and customer sign-offs
• Participate in scheduled on-call rotations and travel as required to support service demands
• Represent the company professionally in the field, delivering excellent customer service at all times
• Independently assess and resolve complex technical issues using best practices and sound technical judgment
• Follow established pricing guidelines and company policies when recommending or providing products and services

IDEAL CANDIDATE PROFILE:

• Enjoys helping others and tackling technical challenges
• Strong customer service mindset with excellent interpersonal skills
• Highly self-directed with strong time management and organizational abilities
• Flexible and adaptable, able to adjust priorities in a dynamic field environment
• Detail-oriented with solid analytical and problem-solving capabilities
• Clear and effective communicator who thrives in a fast-paced, mobile role
• Comfortable working independently while also contributing as part of a team

QUALIFICATIONS:

• Associate’s degree in Information Technology or a related field, or equivalent hands-on experience
• 2–5 years of experience providing IT support in a field-based or customer-facing role
• Technical certifications such as A+ preferred
• Proficiency with Microsoft Office and a working knowledge of networking fundamentals and troubleshooting
• Valid driver’s license with the ability to travel throughout the assigned region
• Ability to lift up to 50 lbs and perform physical tasks including bending, crawling, fine motor work, and use of hand tools

JOB COMPETENCIES:

Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.

Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills.

Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback).

Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.

Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.