Broker Support

The Role

• Collaborate and communicate effectively with client services teams and shared service centers.
• Work closely with the Operations team, providing specialist technical advisory support to ensure alignment between policies and procedures, including support with compliance matters
• Compile and verify data from various sources, including reinsurance policies, proposals, and software tools
• Monitor, review, and report on billing and accounting information, identifying discrepancies and ensuring accurate, up-to-date records.
• Analyze, clarify, and resolve queries from internal and external clients, applying established policies and exercising discretion within authority limits.
• Maintain regular interaction with cedents, reinsurers, and third parties, to understand their needs and provide timely support regarding operational, administrative, and technical matters.
• Support brokers with the preparation of endorsements, follow-up on subjectivities, and updates to internal and external systems.

Qualifications

The Requirements

• Advanced English proficiency.
• Computer skills, including systems, Excel, Word, PowerPoint, Outlook.
• Basic knowledge in financial mathematics.
• Effective analysis, problem solving and communication skills (verbal and written).
• Customer Service orientation.
• High level to teamwork.
• Strong critical analysis skills.
• At least one (1) year of experience in the insurance and/or reinsurance sector, especially in technical areas or claims.