IT Business Systems Analyst

In this engineering and operations support role, you will play a key part in the success of the company by ensuring that all systems are up and running. As a Business Systems Analyst, you will handle the operations and support of critical business systems. You will collaborate closely with IT teams and business units to ensure optimal service levels are met as you help the company scale through well-managed and maintained systems.

Job Responsibilities

• Support the day-to-day operations, maintenance, patching, and configuration changes of enterprise systems, applications, services, and environments to meet ongoing business needs and ensure secure, reliable service.
• Perform validation and deployment of application patches, security fixes, and changes using lower environments prior to modifying production systems using established change management processes.
• Advise and mentor tier 1 support, providing tier 2-3 production support of enterprise applications, engaging vendor support, and dev teams when necessary.
• Deploy tools and automations to enhance system monitoring, patching, and performance to ensure they meet performance and compliance guidelines.
• Maintain applications documentation, including configuration, inventory, procedures, knowledgebase articles, and checklists.
• Collaborate with stakeholders on configuration requirements and system specifications.
• Assist with application-specific integrations, data exchange, import/export, and reporting tools.
• Support onboarding of new or existing enterprise business systems into the operational portfolio, including M&A consolidations and data migrations.
• Stay current with industry trends through education, research, certification, professional publications, peer networks, and/or professional organizations.

Qualifications/Requirements

• Bachelor's degree or equivalent experience in Computer Science, MIS, or related field.
• Experience administering and troubleshooting enterprise database applications, including financial, enterprise resource planning (ERP), HRM/HCM, MRP, and similar.
• Understanding of enterprise databases, web application architecture, API’s, integrations, data conversions, and similar concepts.
• Excellent written, verbal, and visual communication skills with the ability to present ideas in business-friendly and user-friendly language.
• Superior analytical, evaluative, problem-solving, and troubleshooting abilities.